WorkforceOSAction items
27DW
Closed-loop accountability

Action Items

Every issue carries an owner, a due date, a status, and an escalation path. Nothing orphaned. The 7 / 14 / 21-day escalation ladder runs automatically off the age of unresolved items.

Open items
33
Overdue
23
past due date
On escalation ladder
32
L1 reminder → L3 leadership
Closed (all-time, demo)
9
33 shown
ItemOwnerDeptCategoryStatusAgeDueEscalation
Coaching follow-up — Wyatt Nguyen
re: Wyatt Nguyen
Eddie Park
manager
Servicecoaching followupOpen71d2026-03-16+57dL3 · leadership
Coaching follow-up — Carlos Reyes
re: Carlos Reyes
Marcus Bell
manager
Servicecoaching followupOpen55d2026-04-01+41dL3 · leadership
Coaching follow-up — Yara Khan
re: Yara Khan
Victor Ortiz
manager
Finance & Insurancecoaching followupOpen40d2026-04-16+26dL3 · leadership
Retention conversation — Brian Tucker
re: Brian Tucker
Eddie Park
manager
ServiceretentionOpen32d2026-04-17+25dL3 · leadership
Retention conversation — Derek Olsen
re: Derek Olsen
Eddie Park
manager
ServiceretentionOpen30d2026-04-20+22dL3 · leadership
Open req — Service Advisor (Service)
Marcus Bell
manager
ServicehiringIn progress56d2026-04-21+21dL3 · leadership
Retention conversation — Imani Cole
re: Imani Cole
Dana Whitfield
manager
SalesretentionOpen30d2026-04-24+18dL3 · leadership
Retention conversation — Devon Pratt
re: Devon Pratt
Dana Whitfield
manager
SalesretentionOpen26d2026-04-24+18dL3 · leadership
Open req — BDC Representative (BDC / Internet)
Tasha Greer
manager
BDC / InternethiringOpen51d2026-04-26+16dL3 · leadership
Open req — Recon Detailer (Reconditioning)
Hollis Reed
manager
ReconditioninghiringOpen50d2026-04-27+15dL3 · leadership
Retention conversation — Hank Otto
re: Hank Otto
Hollis Reed
manager
ReconditioningretentionOpen21d2026-04-28+14dL3 · leadership
Compensation review request — Derek Olsen
re: Derek Olsen
People Operations (HR)
hr
ServicecompensationOpen23d2026-04-29+13dL3 · leadership
Rebuild technician on-call coverage schedule
Marcus Bell
manager
Serviceemployee issueOpen24d2026-05-02+10dL3 · leadership
Open req — Lube Technician (Service)
Marcus Bell
manager
ServicehiringOpen44d2026-05-03+9dL3 · leadership
Coaching follow-up — Jamal Carter
re: Jamal Carter
Eddie Park
manager
Servicecoaching followupOpen22d2026-05-04+8dL3 · leadership
Open req — Technician B (Service)
Marcus Bell
manager
ServicehiringOpen38d2026-05-09+3dL3 · leadership
Onboarding plan — Tina Brooks
re: Tina Brooks
People Operations (HR)
hr
ServiceonboardingIn progress132d2026-05-14L3 · leadership
Onboarding plan — Bianca Lopez
re: Bianca Lopez
People Operations (HR)
hr
SalesonboardingIn progress96d2026-05-14L3 · leadership
Onboarding plan — Pete Salas
re: Pete Salas
People Operations (HR)
hr
ReconditioningonboardingIn progress70d2026-05-14L3 · leadership
Open req — Sales Consultant (Sales)
Dana Whitfield
manager
SaleshiringOpen35d2026-05-12L3 · leadership
Compensation review request — Brian Tucker
re: Brian Tucker
People Operations (HR)
hr
ServicecompensationOpen18d2026-05-04+8dL2 · HR notified
Coaching follow-up — Renee Foster
re: Renee Foster
Dana Whitfield
manager
Salescoaching followupOpen20d2026-05-06+6dL2 · HR notified
Compensation review request — Hank Otto
re: Hank Otto
People Operations (HR)
hr
ReconditioningcompensationOpen16d2026-05-06+6dL2 · HR notified
Document corrective-action conversation — Brian Tucker
re: Brian Tucker
Marcus Bell
manager
Serviceemployee issueOpen19d2026-05-07+5dL2 · HR notified
Coaching follow-up — Roland Pace
re: Roland Pace
Victor Ortiz
manager
Finance & Insurancecoaching followupOpen18d2026-05-08+4dL2 · HR notified
Submit mentorship pairing plan for lube techs
re: Derek Olsen
Eddie Park
manager
ServicedevelopmentOpen16d2026-05-10+2dL2 · HR notified
Compensation review request — Lana Pierce
re: Lana Pierce
People Operations (HR)
hr
BDC / InternetcompensationOpen12d2026-05-10+2dL1 · manager reminder
Compensation review request — Imani Cole
re: Imani Cole
People Operations (HR)
hr
SalescompensationOpen10d2026-05-12L1 · manager reminder
Compensation review request — Wyatt Nguyen
re: Wyatt Nguyen
People Operations (HR)
hr
ServicecompensationOpen10d2026-05-12L1 · manager reminder
Coaching follow-up — Alexis Wynn
re: Alexis Wynn
Priya Anand
manager
Partscoaching followupOpen10d2026-05-16L1 · manager reminder
Promotion recommendation — Renee Foster → Sales Team Lead
re: Renee Foster
Leadership
leadership
SalesapprovalOpen9d2026-05-18L1 · manager reminder
Coaching follow-up — Sofia Ramos
re: Sofia Ramos
Eddie Park
manager
Servicecoaching followupOpen8d2026-05-18L1 · manager reminder
Promotion recommendation — Sofia Ramos → Technician A
re: Sofia Ramos
Leadership
leadership
ServiceapprovalOpen4d2026-05-18—