Wednesday · Manager Accountability Checkpoint
Manager Effectiveness
Managers are scored on follow-through reliability, coaching consistency, escalation frequency, overdue work, and team turnover — so support goes where it's needed instead of where it's loudest.
Managers
7
At risk / need support
6 / 0
Avg follow-through
22%
Avg coaching consistency
43%
Manager scorecard
| Manager | Dept | Band | Score | Follow-through | Coaching | Open / overdue | Escalated | Sep 90d | Flags |
|---|---|---|---|---|---|---|---|---|---|
| Marcus Bell Service Manager | Service | At risk | 0 | 0% | 33% | 6 / 6 | 6 | 3 | 6 overdue follow-ups |
| Eddie Park Shop Foreman | Service | At risk | 0 | 17% | 50% | 6 / 5 | 5 | 0 | 5 overdue follow-ups |
| Dana Whitfield Sales Manager | Sales | At risk | 0 | 40% | 33% | 4 / 3 | 4 | 1 | 3 overdue follow-ups |
| Hollis Reed Reconditioning Manager | Reconditioning | At risk | 6 | 33% | 0% | 2 / 2 | 2 | 1 | 3 reports outside coaching cadence |
| Tasha Greer BDC Manager | BDC / Internet | At risk | 16 | 0% | 33% | 1 / 1 | 1 | 1 | 2 reports outside coaching cadence |
| Victor Ortiz F&I Director | Finance & Insurance | At risk | 16 | 0% | 50% | 2 / 2 | 2 | 0 | 2 items escalated to HR/leadership |
| Priya Anand Parts Manager | Parts | Strong | 86 | 67% | 100% | 1 / 0 | 0 | 0 | — |
Accountability briefingauto-generated for the Wednesday checkpoint
Manager Accountability CheckpointAI-generatedWeekly · Wednesday · 2026-05-12
6 managers need support · 32 actions stalled past reminder threshold
Prompt: “List all open employee-related actions awaiting manager follow-through; flag stalled execution and repeated delays.”
Per-manager status
- Marcus Bell (Service) — At risk 0 · 6 open / 6 overdue · coaching 33% · 6 overdue follow-ups
- Eddie Park (Service) — At risk 0 · 6 open / 5 overdue · coaching 50% · 5 overdue follow-ups
- Dana Whitfield (Sales) — At risk 0 · 4 open / 3 overdue · coaching 33% · 3 overdue follow-ups
- Hollis Reed (Reconditioning) — At risk 6 · 2 open / 2 overdue · coaching 0% · 3 reports outside coaching cadence
- Tasha Greer (BDC / Internet) — At risk 16 · 1 open / 1 overdue · coaching 33% · 2 reports outside coaching cadence
- Victor Ortiz (Finance & Insurance) — At risk 16 · 2 open / 2 overdue · coaching 50% · 2 items escalated to HR/leadership
- Priya Anand (Parts) — Strong 86 · 1 open / 0 overdue · coaching 100%
Stalled execution (auto-flagged)
- L3 · "Onboarding plan — Tina Brooks" — 132d, owner People Operations (HR) → Leadership escalation
- L3 · "Onboarding plan — Bianca Lopez" — 96d, owner People Operations (HR) → Leadership escalation
- L3 · "Coaching follow-up — Wyatt Nguyen" — 71d, owner Eddie Park → Leadership escalation
- L3 · "Onboarding plan — Pete Salas" — 70d, owner People Operations (HR) → Leadership escalation
- L3 · "Open req — Service Advisor (Service)" — 56d, owner Marcus Bell → Leadership escalation
- L3 · "Coaching follow-up — Carlos Reyes" — 55d, owner Marcus Bell → Leadership escalation
- L3 · "Open req — BDC Representative (BDC / Internet)" — 51d, owner Tasha Greer → Leadership escalation
- L3 · "Open req — Recon Detailer (Reconditioning)" — 50d, owner Hollis Reed → Leadership escalation
- L3 · "Open req — Lube Technician (Service)" — 44d, owner Marcus Bell → Leadership escalation
- L3 · "Coaching follow-up — Yara Khan" — 40d, owner Victor Ortiz → Leadership escalation
Coaching owed this week
- Wyatt Nguyen (Service) — 71d since last touch · mgr Eddie Park
- Derek Olsen (Service) — never coached · mgr Eddie Park
- Brian Tucker (Service) — 91d since last touch · mgr Eddie Park
- Carlos Reyes (Service) — 55d since last touch · mgr Marcus Bell
- Tina Brooks (Service) — never coached · mgr Marcus Bell
- Tyler Hahn (Sales) — 63d since last touch · mgr Dana Whitfield
- Imani Cole (Sales) — 105d since last touch · mgr Dana Whitfield
- Bianca Lopez (Sales) — 32d since last touch · mgr Dana Whitfield
- Devon Pratt (Sales) — 77d since last touch · mgr Dana Whitfield
- Lana Pierce (BDC / Internet) — 48d since last touch · mgr Tasha Greer
- Omar Said (BDC / Internet) — never coached · mgr Tasha Greer
- Yara Khan (Finance & Insurance) — 40d since last touch · mgr Victor Ortiz